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Complaints or Concerns

We aim to provide the highest quality of education for all our children, to offer a welcome to each individual child and to provide a warm, caring environment within which all children can learn and develop as they play.

Our intention is to work in partnership with parents.

A parent who is uneasy about any aspect of the group’s provision should first talk over any worries and anxieties with the Supervisor who will take appropriate and prompt action.

Complaints regarding the National Standards will always be investigated.

If this does not have a satisfactory outcome, the parent should put the concerns or complaint in writing and request a meeting with the Supervisor and the Chairman of the Committee.  An agreed written record should be made.

All written complaints will be investigated and parents will be informed by letter or email of findings and actions taken within 28 days of receiving the written complaint.

Any findings and actions will be shared with all parents.

Records will be kept for ten years and will be available for OFSTED to inspect at any time.

OFSTED will not identify individual children or families.

Complaints/concerns about the “person in charge” should be discussed directly with OFSTED

From September 2001, OFSTED took over the inspection of sessional care from Social Services.

*** For further information, please consult our complaints policy Complaints procedure  ***